JAZZBUCKS REFUND POLICY

All credit left unredeemed by the close of the festival on Sunday will be refunded in accordance with the terms below:

 

•  Credit Card & Debit Card: Leftover funds on your account purchased online or onsite at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.

 

•  Cash: Leftover funds on your account purchased onsite at the event using cash will require you to complete a Manual Refund in your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

 

Additional Terms:

 

•  All refunds are subject to a $5.00 refund processing fee.

 

•  Unspent Bonus Jazz Bucks will not be refunded and cannot be used to pay for the $5.00 refund processing fee.

 

•  Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.

 

•  The deadline to apply for a manual refund is May 6, 2022.

 

HOW TO REGISTER YOUR WRISTBAND FOR CASH TOP-UP REFUNDS

 

STEP 1 – Create Your Account:  Simply enter your personal details and click “Register.”

 

STEP 2 – Login + Link Your Wristband: An “Activation” link will be sent to the email address you used for registration. Once you activate your account, login and click the “Wristbands” button. Finally, click the “I have a wristband” button to link your wristband to your account.

 

STEP 3 – Top-up Your Account: Next, click the “Top-up” tab from the top menu bar, select the “Top-up” button in the Add Funds section, and enter the amount of Jazz Bucks you wish to add. Click “Checkout” to be redirected to the payment site.