CASHLESS PAYMENTS ARE BACK AT SEABREEZE!

 

Experience ultimate convenience and faster transactions at Seabreeze Jazz Festival. By using RFID wristbands and Cashless Payment Technology your wristband becomes your ticket and your digital wallet.

 

 

USING CASHLESS PAYMENT TECHNOLOGY

 

Your festival wristband is not only your ticket to get into Seabreeze Jazz Festival faster, but it will also be used as your digital wallet to make purchases at the event – all with a simple tap of your wristband! Gone are the days of having to worry about fumbling for change; instead, enjoy fast, convenient and secure transactions using your RFID-enabled wristband. Now, all you have to focus on is enjoying the music!

 

The only form of payment accepted at all vendor locations will be your RFID wristband – you just double-tap to pay! Vendors will not accept cash, credit or debit card. Instead, it’s all connected to your wristband! Paying for drinks, food and merchandise at the event is now easier, faster and...well, festive!

 

WRISTBAND REGISTRATION AND TOP-UP

 

To pay using your RFID wristband, you will start by “topping-up” and loading Jazz Bucks, the official festival currency, into your cashless account (1 Jazz Buck = $1 USD). Once you make purchases by double-tapping your wristband at vendor locations, the amount spent will automatically be deducted from your account balance. If you run out of Jazz Bucks, you can recharge and top-up again at any time.

 

CASHLESS PAYMENT BENEFITS

 

Online top-up available to registered users

Super convenient - your wristband is on you at all times

Faster transaction times

No need to fumble in your pockets for change

 

Cashless Account Refund Policy

 

Customer support: email seabreeze2019intellipaysupport@yaengage.com or call 877-422-5464 during standard business hours for any questions regarding your cashless account.

 

All credit left unredeemed by the close of the event on April 28, 2019 will be refunded in accordance with the terms below:

 

Credit & Debit Card: Leftover funds in your account, purchased online or onsite at the event using a credit or debit card, will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.

Cash: Leftover funds in your account, purchased onsite at the event using cash, will require you to complete a Manual Refund Form, available from the Refund page in your cashless account (less a $5.00 refund processing fee). Click the “Register Your Wristband” button below to get started.

 

The deadline to apply for a manual refund is May 10, 2019. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

 

HOW TO REGISTER YOUR WRISTBAND FOR CASH TOP-UP REFUNDS:

 

STEP 1 – Create Your Account: Click on the “Register Your Wristband” button to be re-directed to the registration page. Simply enter your personal details and click “Register.”

 

STEP 2 – Login To Your Account: An “Activation” link will be sent to the email address you used for registration. Once you activate your account, login and click the “Wristbands” tab then “I have a wristband” button to link your wristband to your account.

 

STEP 3 – Applying for a Refund: Click the “Refund” Tab from the top menu. From here you will be required to fill out the “Manual Refund Form” in order to have your unspent funds refunded back to your bank account.

...

 

CASHLESS PAYMENTS – WEBSITE FAQ

 

BONUS JAZZ BUCKS

 

Create your account before11:59 pm EST April 23, 2019 and receive $5 bonus Jazz Bucks for every $100 you top-up online and spend at the event.

 

Note: A minimum of $100 must be topped-up in a single transaction to receive the bonus. $100 must be spent at the event before the $5 bonus can be redeemed. Top-up bonuses cannot be refunded or used to pay for the refund processing fee.

 

 

HOW TO REGISTER YOUR WRISTBAND:

 

 

STEP 1 – Create Your Account: Click here to be re-directed to the registration page. Simply enter your personal details and click “Register.”

 

STEP 2 – Login To Your Account: An “Activation” link will be sent to the email address you used for registration. Once you activate your account, login and click the “Wristbands” tab. Finally, click the “I have a wristband” button to link your wristband to your account.

 

STEP 3 – Top-up Your Account: Next, click the “Top-up” tab, select the “Top-up” button, and enter the amount of Jazz Bucks you wish to add. Click “Checkout” to be redirected to the payment site.

 

All unspent Jazz Bucks, excluding top-up bonuses, will be refunded back to you after the event (less a $5.00 refund processing fee). Please review our refund policy for more details.

 

ENABLING AUTO TOP-UP

 

The easiest and most convenient way to add credit to your account is to “Enable Auto Top-up”. With the “Enable Auto Top-up” feature, your account balance will automatically re-load $40 into your account when your balance drops below $10.

 

In order to enable Auto Top-up, you must click “Yes, enable” when topping-up online and the transaction must be successful. Only then will the top-up amount be charged to your credit card and you will receive an email notification of this transaction. Your account will then auto top-up when you fall below $10.

 

Benefits of Auto Top-up:

Optimal convenience - you’ll never run low on Jazz Bucks at the event

Saves you time not having to visit a “Top-up Station” to top-up more Jazz Bucks

Automatic email notifications whenever your account gets re-loaded with Jazz Bucks

Automatic refund back on your credit card for leftover credit after the event

 

For inquiries, please contact cashless support by email seabreeze2019intellipaysupport@yaengage.com

 

 

FREQUENTLY ASKED QUESTIONS

 

Q) WHAT IS A CASHLESS ACCOUNT?

 

Think of a cashless account as a pre-paid account, and your RFID wristband (Jazz Band) as the key to that account. The Jazz Bucks you top-up are stored in this account, and each time you tap your wristband to make a purchase, the amount will automatically be deducted from your account balance.

 

Q) WHY IS IT IMPORTANT TO REGISTER YOUR WRISTBAND?

 

Ability to top-up your account in advance, saving you time from visiting a “Top-up Station” at the event

Email notifications of all your top-up and purchase transactions

Tracking of your on-site purchases

Automatic refund after the event (for any leftover credit from online top-ups)

Refund requests from cash top-ups onsite must be submitted from a registered account

If you ever lose or break your wristband, customer service will be able to cancel and re-issue you a new wristband and transfer your account balance – but only if you are registered

 

Q) CAN I LINK MORE THAN ONE WRISTBAND TO MY CASHLESS ACCOUNT?

 

Register a new account for each wristband if you want to keep your spending separate. Assign a wristband to each of your friends and have them each create a new account with their wristband numbers.

 

Individual versus Shared Cashless Accounts

 

 

Individual Cashless Account: linking only one wristband to a cashless account for individual spending.

 

Shared Cashless Account: linking two or more wristbands to your cashless account to allow all linked items to make purchases from the same pool of funds. Once a wristband is linked to a cashless account or topped-up, you won’t be able to create a new cashless account for that item or add it to another cashless account for shared spending. You will not be able to separate the spending amounts of linked wristbands.

 

**To take advantage of a Shared Cashless Account, make sure you link all wristbands before you top-up.**

 

 

Q) I PURCHASED A FRIDAY AND A SUNDAY WRISTBAND. DO I NEED TO LINK THEM BOTH TO MY CASHLESS ACCOUNT?

 

YES! In order for all of your wristbands to access your Jazz Bucks, you must link both wristbands to your registered cashless account. If you topped-up your Friday wristband but did not add it to a registered account on Day 1, you must create your cashless account and link the Friday wristband FIRST (this transfers the funds from your wristband to your account.) Second, add your Sunday wristband to the account for Sunday spending.

 

Q) HOW DO I TOP-UP JAZZ BUCKS?

 

There are several ways to top-up your cashless account, but we always recommend topping-up before you arrive:

 

Before the Festival:

Once you’ve created your cashless account and linked your wristband, you can top-up your account at any time, either from your computer or smartphone.

 

At the Festival:

You can top-up at one of the onsite Top-up Stations located throughout the event grounds, and trained staff will be on-hand to help you through the process. If you’ve registered your cashless account, you can top-up at any time right from your smartphone!

 

Q) HOW DO I MAKE A PURCHASE?

 

Now that you’ve topped-up your account, you can make cashless purchases for food, drinks and merchandise at the event. Once you’re at a vendor location:

 

Tap your wristband on the RFID reader.

Place your order with the staff.

Tap your wristband a second time to confirm your transaction.

 

The amount will automatically be deducted from your account. It’s that easy!

 

Q) CAN I COMBINE THE JAZZ BUCKS ON TWO WRISTBANDS?

 

The only way you can share Jazz Bucks is to have those wristbands as part of a shared account. Wristbands can only be added to a shared account prior to having been topped-up or registered to an individual account.

 

Q) CAN I SPLIT THE COST OF SOMETHING WITH A FRIEND?

 

No, you cannot split payment for an item. Only one wristband can be used to open the transaction, and that same wristband must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.

 

Q) HOW DO I CHECK MY CASHLESS BALANCE?

 

If your wristband is registered to a cashless account, you can log in and check your balance at any time. Or, simply tap your wristband at any payment point or Customer Service location and your cashless balance will be visible from the reader.

 

Q) I FROZE MY WRISTBAND BY MISTAKE, SO HOW DO I UNFREEZE IT?

 

The “Freeze” feature, which is only available to registered users, allows you to “freeze” a lost or stolen wristband so no further purchases can be made. You can freeze your wristband from the “Wristbands” tab of your cashless account and can unfreeze by clicking the button a second time. Or, visit any Customer Service station for assistance.

 

Q) HOW DO I GET A REPLACEMENT WRISTBAND IF IT’S LOST OR I PULLED IT TOO TIGHT?

 

If you’ve created an account online and linked your wristband to it, no worries! Visit Customer Service at the event and they will deactivate your lost wristband and issue you a new one. Please bring valid photo ID. Link the new wristband number to your account and continue having a great time – your money is still in your account if you’ve previously linked it.

 

However, if you did NOT create an online account and didn’t link your wristband, unfortunately your remaining credit balance can no longer be retrieved. To get a replacement wristband, visit Customer Service and show proof of your original event ticket purchase along with valid photo ID. If someone else bought the tickets on your behalf, you will need to bring the original purchaser with you to the kiosk and show proof of purchase along with valid photo ID. Replacement wristbands will be issued at the discretion of the Customer Service Representative.

 

To avoid this issue, we strongly recommend you create an account and link your wristbands to that account prior to the event. Treat your wristband the same way you would treat cash! We are not responsible for any funds stolen / missing from your wristband if you lose it.

 

Q) WHAT IS YOUR REFUND POLICY FOR LEFTOVER CREDIT?

 

All credit left unredeemed by the close of the festival on April 28, 2019 will be refunded in accordance with the terms below:

 

Credit Card & Debit Card: Leftover funds on your account purchased online or onsite at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.

 

Cash: Leftover funds on your account purchased onsite at the event using cash will require you to complete a Manual Refund in your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

 

Additional Terms:

All refunds are subject to a $5.00 refund processing fee.

Unspent Bonus Jazz Bucks will not be refunded and cannot be used to pay for the $5.00 refund processing fee.

Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.

The deadline to apply for a manual refund is May 10, 2019.

 

Q) STILL HAVE QUESTIONS OR TROUBLESHOOTING ISSUES?

 

Please e-mail seabreeze2019@fulfillmentsupport.com and provide the following information:

 

Full registered name

Wristband number(s)

What action you are trying to take (topping up, registering, etc.)

Where the problem appears (e-mail, login screen, external payment site, etc.)

What the exact error message is

Transaction number (if applicable)

 

If you have questions onsite at the event, please speak with a representative at Customer Service or a Top-up Station.

 

 

...

 

 

Fulfillment FAQ's

 

RECEIVING YOUR WRISTBANDS (JAZZ BANDS)

 

WHEN WILL I RECEIVE MY WRISTBANDS (JAZZ BANDS)?

 

U.S. Orders

 

For those who purchase tickets by April 11, 2019, you will receive your jazz bands in the mail by April 19, 2019. As each order is fulfilled, an email will be sent with your USPS tracking number. Once you receive your jazz band, register it and create your cashless account online before you arrive to the event.

 

For those who purchase tickets after April 11, 2019, bring your e-ticket and photo ID to the Box Office onsite to exchange your ticket for your wristband.

 

If you have not received your USPS tracking number by April 12, 2019 or your jazz band by April 19, 2019, please email seabreeze2019@fulfillmentsupport.com with the following information:

 

Ticket order number

Purchaser full name

Mailing address

 

International Orders

 

All international orders will be available for pick up at the Box Office onsite. Please bring your e-ticket and photo ID.

 

WHERE IS THE BOX OFFICE LOCATED AND WHAT ARE THE HOURS OF OPERATIONS?

 

The Box Office will be located outside the festival Main Entrance at Aaron Beasant Park Amphitheater - 300 Pier Park Drive, Panama City Beach FL, 32413. Box Office opens: Thursday & Friday 12pm / Saturday & Sunday 9:30am.

 

I PURCHASED MY TICKETS BEFORE 11:59PM ON APRIL 11, 2019 BUT HAVEN’T RECEIVED MY JAZZ BAND IN THE MAIL YET. WHO SHOULD I CONTACT?

 

Wristbands will ship in batches beginning on March, 2019 and should be received by April 19, 2019. If it is past April 19, 2019 please email seabreeze2019@fulfillmentsupport.com with your ticket order number, purchaser full name and mailing address.

 

I LOST MY JAZZ BAND/NEVER RECEIVED IT IN THE MAIL! HOW DO I GET A REPLACEMENT?

 

Please visit the Box Office onsite for a replacement pass. Make sure you bring your e-ticket as well as your photo ID. If you are not the original purchaser, you will need to bring a letter from the original purchaser, outlining their consent for pick up, as well as a copy of their ID.

 

THE ORDER THAT WAS SHIPPED TO ME IS MISSING JAZZ BANDS/DIFFERENT THAN WHAT I PURCHASED. WHAT SHOULD I DO?

 

Jazz bands are shipped by order, meaning that if you purchased tickets at different times, they will be shipped to you separately. Jazz bands are fulfilled and shipped in batches, so you may not receive all of your orders on the same day.

 

If by April 19th, 2019, you have not received all of your orders, or the order your received was incorrect, please email seabreeze2019@fulfillmentsupport.com with the following information:

 

Purchaser full name

Mailing address

Ticket order number (of not received or incorrect order)

Expected order items

Shipped order items (please include the 16-digit UID)

 

I NEED TO CHANGE/ADD TO MY ORDER. WHO SHOULD I CONTACT?

 

All orders are non-transferable and non-refundable. However, if you have questions about what you purchased, please email: customersupport@ticketfly.com. To buy additional passes, please visit the Tickets page.

 

MY FRIEND AND I PURCHASED OUR TICKETS THE SAME DAY. THEY RECEIVED THEIR JAZZ BAND, BUT I HAVE NOT RECEIVED MINE YET. SHOULD I BE WORRIED?

 

Not to worry! Jazz bands are fulfilled and shipped in batches. If your order is being shipped within the U.S., you will receive a USPS tracking number once your pass has been mailed. If you purchased your tickets by 11:59pm on April 11, 2019, but have not received your USPS tracking number or your wristband by April 12, 2019, please email seabreeze2019@fulfillmentsupport.com with the following information:

 

Ticket order number

Purchaser full name

Mailing address

 

Questions or issues with LOADING FUNDS on your wristbands?  Call Cashless Support at 866-712-2396.

 

Or email seabreeze2019intellipaysupport@yaengage.com

 

©

© 2013 Carter Broadcasting, Inc. / Seabreeze 106.3  •  All Rights Reserved  •  Designed by C&C • Program Advertising Contact Jim Clark jim@juststay.com

CASHLESS PAYMENTS ARE BACK AT SEABREEZE!

 

Experience ultimate convenience and faster transactions at Seabreeze Jazz Festival. By using RFID wristbands and Cashless Payment Technology your wristband becomes your ticket and your digital wallet.

 

 

USING CASHLESS PAYMENT TECHNOLOGY

 

Your festival wristband is not only your ticket to get into Seabreeze Jazz Festival faster, but it will also be used as your digital wallet to make purchases at the event – all with a simple tap of your wristband! Gone are the days of having to worry about fumbling for change; instead, enjoy fast, convenient and secure transactions using your RFID-enabled wristband. Now, all you have to focus on is enjoying the music!

 

The only form of payment accepted at all vendor locations will be your RFID wristband – you just double-tap to pay! Vendors will not accept cash, credit or debit card. Instead, it’s all connected to your wristband! Paying for drinks, food and merchandise at the event is now easier, faster and...well, festive!

 

WRISTBAND REGISTRATION AND TOP-UP

 

To pay using your RFID wristband, you will start by “topping-up” and loading Jazz Bucks, the official festival currency, into your cashless account (1 Jazz Buck = $1 USD). Once you make purchases by double-tapping your wristband at vendor locations, the amount spent will automatically be deducted from your account balance. If you run out of Jazz Bucks, you can recharge and top-up again at any time.

 

CASHLESS PAYMENT BENEFITS

 

Online top-up available to registered users

Super convenient - your wristband is on you at all times

Faster transaction times

No need to fumble in your pockets for change

 

Cashless Account Refund Policy

 

Customer support: email seabreeze2019intellipaysupport@yaengage.com or call 877-422-5464 during standard business hours for any questions regarding your cashless account.

 

All credit left unredeemed by the close of the event on April 28, 2019 will be refunded in accordance with the terms below:

 

Credit & Debit Card: Leftover funds in your account, purchased online or onsite at the event using a credit or debit card, will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.

Cash: Leftover funds in your account, purchased onsite at the event using cash, will require you to complete a Manual Refund Form, available from the Refund page in your cashless account (less a $5.00 refund processing fee). Click the “Register Your Wristband” button below to get started.

 

The deadline to apply for a manual refund is May 10, 2019. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

 

HOW TO REGISTER YOUR WRISTBAND FOR CASH TOP-UP REFUNDS:

 

STEP 1 – Create Your Account: Click on the “Register Your Wristband” button to be re-directed to the registration page. Simply enter your personal details and click “Register.”

 

STEP 2 – Login To Your Account: An “Activation” link will be sent to the email address you used for registration. Once you activate your account, login and click the “Wristbands” tab then “I have a wristband” button to link your wristband to your account.

 

STEP 3 – Applying for a Refund: Click the “Refund” Tab from the top menu. From here you will be required to fill out the “Manual Refund Form” in order to have your unspent funds refunded back to your bank account.

...

 

CASHLESS PAYMENTS – WEBSITE FAQ

 

BONUS JAZZ BUCKS

 

Create your account before11:59 pm EST April 23, 2019 and receive $5 bonus Jazz Bucks for every $100 you top-up online and spend at the event.

 

Note: A minimum of $100 must be topped-up in a single transaction to receive the bonus. $100 must be spent at the event before the $5 bonus can be redeemed. Top-up bonuses cannot be refunded or used to pay for the refund processing fee.

 

 

HOW TO REGISTER YOUR WRISTBAND:

 

 

STEP 1 – Create Your Account: Click here to be re-directed to the registration page. Simply enter your personal details and click “Register.”

 

STEP 2 – Login To Your Account: An “Activation” link will be sent to the email address you used for registration. Once you activate your account, login and click the “Wristbands” tab. Finally, click the “I have a wristband” button to link your wristband to your account.

 

STEP 3 – Top-up Your Account: Next, click the “Top-up” tab, select the “Top-up” button, and enter the amount of Jazz Bucks you wish to add. Click “Checkout” to be redirected to the payment site.

 

All unspent Jazz Bucks, excluding top-up bonuses, will be refunded back to you after the event (less a $5.00 refund processing fee). Please review our refund policy for more details.

 

ENABLING AUTO TOP-UP

 

The easiest and most convenient way to add credit to your account is to “Enable Auto Top-up”. With the “Enable Auto Top-up” feature, your account balance will automatically re-load $40 into your account when your balance drops below $10.

 

In order to enable Auto Top-up, you must click “Yes, enable” when topping-up online and the transaction must be successful. Only then will the top-up amount be charged to your credit card and you will receive an email notification of this transaction. Your account will then auto top-up when you fall below $10.

 

Benefits of Auto Top-up:

Optimal convenience - you’ll never run low on Jazz Bucks at the event

Saves you time not having to visit a “Top-up Station” to top-up more Jazz Bucks

Automatic email notifications whenever your account gets re-loaded with Jazz Bucks

Automatic refund back on your credit card for leftover credit after the event

 

For inquiries, please contact cashless support by email seabreeze2019intellipaysupport@yaengage.com

 

 

FREQUENTLY ASKED QUESTIONS

 

Q) WHAT IS A CASHLESS ACCOUNT?

 

Think of a cashless account as a pre-paid account, and your RFID wristband (Jazz Band) as the key to that account. The Jazz Bucks you top-up are stored in this account, and each time you tap your wristband to make a purchase, the amount will automatically be deducted from your account balance.

 

Q) WHY IS IT IMPORTANT TO REGISTER YOUR WRISTBAND?

 

Ability to top-up your account in advance, saving you time from visiting a “Top-up Station” at the event

Email notifications of all your top-up and purchase transactions

Tracking of your on-site purchases

Automatic refund after the event (for any leftover credit from online top-ups)

Refund requests from cash top-ups onsite must be submitted from a registered account

If you ever lose or break your wristband, customer service will be able to cancel and re-issue you a new wristband and transfer your account balance – but only if you are registered

 

Q) CAN I LINK MORE THAN ONE WRISTBAND TO MY CASHLESS ACCOUNT?

 

Register a new account for each wristband if you want to keep your spending separate. Assign a wristband to each of your friends and have them each create a new account with their wristband numbers.

 

Individual versus Shared Cashless Accounts

 

 

Individual Cashless Account: linking only one wristband to a cashless account for individual spending.

 

Shared Cashless Account: linking two or more wristbands to your cashless account to allow all linked items to make purchases from the same pool of funds. Once a wristband is linked to a cashless account or topped-up, you won’t be able to create a new cashless account for that item or add it to another cashless account for shared spending. You will not be able to separate the spending amounts of linked wristbands.

 

**To take advantage of a Shared Cashless Account, make sure you link all wristbands before you top-up.**

 

 

Q) I PURCHASED A FRIDAY AND A SUNDAY WRISTBAND. DO I NEED TO LINK THEM BOTH TO MY CASHLESS ACCOUNT?

 

YES! In order for all of your wristbands to access your Jazz Bucks, you must link both wristbands to your registered cashless account. If you topped-up your Friday wristband but did not add it to a registered account on Day 1, you must create your cashless account and link the Friday wristband FIRST (this transfers the funds from your wristband to your account.) Second, add your Sunday wristband to the account for Sunday spending.

 

Q) HOW DO I TOP-UP JAZZ BUCKS?

 

There are several ways to top-up your cashless account, but we always recommend topping-up before you arrive:

 

Before the Festival:

Once you’ve created your cashless account and linked your wristband, you can top-up your account at any time, either from your computer or smartphone.

 

At the Festival:

You can top-up at one of the onsite Top-up Stations located throughout the event grounds, and trained staff will be on-hand to help you through the process. If you’ve registered your cashless account, you can top-up at any time right from your smartphone!

 

Q) HOW DO I MAKE A PURCHASE?

 

Now that you’ve topped-up your account, you can make cashless purchases for food, drinks and merchandise at the event. Once you’re at a vendor location:

 

Tap your wristband on the RFID reader.

Place your order with the staff.

Tap your wristband a second time to confirm your transaction.

 

The amount will automatically be deducted from your account. It’s that easy!

 

Q) CAN I COMBINE THE JAZZ BUCKS ON TWO WRISTBANDS?

 

The only way you can share Jazz Bucks is to have those wristbands as part of a shared account. Wristbands can only be added to a shared account prior to having been topped-up or registered to an individual account.

 

Q) CAN I SPLIT THE COST OF SOMETHING WITH A FRIEND?

 

No, you cannot split payment for an item. Only one wristband can be used to open the transaction, and that same wristband must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.

 

Q) HOW DO I CHECK MY CASHLESS BALANCE?

 

If your wristband is registered to a cashless account, you can log in and check your balance at any time. Or, simply tap your wristband at any payment point or Customer Service location and your cashless balance will be visible from the reader.

 

Q) I FROZE MY WRISTBAND BY MISTAKE, SO HOW DO I UNFREEZE IT?

 

The “Freeze” feature, which is only available to registered users, allows you to “freeze” a lost or stolen wristband so no further purchases can be made. You can freeze your wristband from the “Wristbands” tab of your cashless account and can unfreeze by clicking the button a second time. Or, visit any Customer Service station for assistance.

 

Q) HOW DO I GET A REPLACEMENT WRISTBAND IF IT’S LOST OR I PULLED IT TOO TIGHT?

 

If you’ve created an account online and linked your wristband to it, no worries! Visit Customer Service at the event and they will deactivate your lost wristband and issue you a new one. Please bring valid photo ID. Link the new wristband number to your account and continue having a great time – your money is still in your account if you’ve previously linked it.

 

However, if you did NOT create an online account and didn’t link your wristband, unfortunately your remaining credit balance can no longer be retrieved. To get a replacement wristband, visit Customer Service and show proof of your original event ticket purchase along with valid photo ID. If someone else bought the tickets on your behalf, you will need to bring the original purchaser with you to the kiosk and show proof of purchase along with valid photo ID. Replacement wristbands will be issued at the discretion of the Customer Service Representative.

 

To avoid this issue, we strongly recommend you create an account and link your wristbands to that account prior to the event. Treat your wristband the same way you would treat cash! We are not responsible for any funds stolen / missing from your wristband if you lose it.

 

Q) WHAT IS YOUR REFUND POLICY FOR LEFTOVER CREDIT?

 

All credit left unredeemed by the close of the festival on April 28, 2019 will be refunded in accordance with the terms below:

 

Credit Card & Debit Card: Leftover funds on your account purchased online or onsite at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.

 

Cash: Leftover funds on your account purchased onsite at the event using cash will require you to complete a Manual Refund in your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

 

Additional Terms:

All refunds are subject to a $5.00 refund processing fee.

Unspent Bonus Jazz Bucks will not be refunded and cannot be used to pay for the $5.00 refund processing fee.

Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.

The deadline to apply for a manual refund is May 10, 2019.

 

Q) STILL HAVE QUESTIONS OR TROUBLESHOOTING ISSUES?

 

Please e-mail seabreeze2019@fulfillmentsupport.com and provide the following information:

 

Full registered name

Wristband number(s)

What action you are trying to take (topping up, registering, etc.)

Where the problem appears (e-mail, login screen, external payment site, etc.)

What the exact error message is

Transaction number (if applicable)

 

If you have questions onsite at the event, please speak with a representative at Customer Service or a Top-up Station.

 

 

...

 

 

Fulfillment FAQ's

 

RECEIVING YOUR WRISTBANDS (JAZZ BANDS)

 

WHEN WILL I RECEIVE MY WRISTBANDS (JAZZ BANDS)?

 

U.S. Orders

 

For those who purchase tickets by April 11, 2019, you will receive your jazz bands in the mail by April 19, 2019. As each order is fulfilled, an email will be sent with your USPS tracking number. Once you receive your jazz band, register it and create your cashless account online before you arrive to the event.

 

For those who purchase tickets after April 11, 2019, bring your e-ticket and photo ID to the Box Office onsite to exchange your ticket for your wristband.

 

If you have not received your USPS tracking number by April 12, 2019 or your jazz band by April 19, 2019, please email seabreeze2019@fulfillmentsupport.com with the following information:

 

Ticket order number

Purchaser full name

Mailing address

 

International Orders

 

All international orders will be available for pick up at the Box Office onsite. Please bring your e-ticket and photo ID.

 

WHERE IS THE BOX OFFICE LOCATED AND WHAT ARE THE HOURS OF OPERATIONS?

 

The Box Office will be located outside the festival Main Entrance at Aaron Beasant Park Amphitheater - 300 Pier Park Drive, Panama City Beach FL, 32413. Box Office opens: Thursday & Friday 12pm / Saturday & Sunday 9:30am.

 

I PURCHASED MY TICKETS BEFORE 11:59PM ON APRIL 11, 2019 BUT HAVEN’T RECEIVED MY JAZZ BAND IN THE MAIL YET. WHO SHOULD I CONTACT?

 

Wristbands will ship in batches beginning on March, 2019 and should be received by April 19, 2019. If it is past April 19, 2019 please email seabreeze2019@fulfillmentsupport.com with your ticket order number, purchaser full name and mailing address.

 

I LOST MY JAZZ BAND/NEVER RECEIVED IT IN THE MAIL! HOW DO I GET A REPLACEMENT?

 

Please visit the Box Office onsite for a replacement pass. Make sure you bring your e-ticket as well as your photo ID. If you are not the original purchaser, you will need to bring a letter from the original purchaser, outlining their consent for pick up, as well as a copy of their ID.

 

THE ORDER THAT WAS SHIPPED TO ME IS MISSING JAZZ BANDS/DIFFERENT THAN WHAT I PURCHASED. WHAT SHOULD I DO?

 

Jazz bands are shipped by order, meaning that if you purchased tickets at different times, they will be shipped to you separately. Jazz bands are fulfilled and shipped in batches, so you may not receive all of your orders on the same day.

 

If by April 19th, 2019, you have not received all of your orders, or the order your received was incorrect, please email seabreeze2019@fulfillmentsupport.com with the following information:

 

Purchaser full name

Mailing address

Ticket order number (of not received or incorrect order)

Expected order items

Shipped order items (please include the 16-digit UID)

 

I NEED TO CHANGE/ADD TO MY ORDER. WHO SHOULD I CONTACT?

 

All orders are non-transferable and non-refundable. However, if you have questions about what you purchased, please email: customersupport@ticketfly.com. To buy additional passes, please visit the Tickets page.

 

MY FRIEND AND I PURCHASED OUR TICKETS THE SAME DAY. THEY RECEIVED THEIR JAZZ BAND, BUT I HAVE NOT RECEIVED MINE YET. SHOULD I BE WORRIED?

 

Not to worry! Jazz bands are fulfilled and shipped in batches. If your order is being shipped within the U.S., you will receive a USPS tracking number once your pass has been mailed. If you purchased your tickets by 11:59pm on April 11, 2019, but have not received your USPS tracking number or your wristband by April 12, 2019, please email seabreeze2019@fulfillmentsupport.com with the following information:

 

Ticket order number

Purchaser full name

Mailing address

 

Questions or issues with LOADING FUNDS on your wristbands?  Call Cashless Support at 866-712-2396.

 

Or email seabreeze2019intellipaysupport@yaengage.com